Frequently Asked Questions

No. The $35 application fee is non-refundable. It covers the cost of processing your application, including identity verification and background screening.

Most applications are reviewed within 1–3 business days after we receive your completed application, ID, and proof of income. We'll reach out as soon as a decision is made.

All of our properties are pet friendly with no additional pet fees. Reasonable breed and weight guidelines may still apply — just list your pet on the application and we'll confirm.

A valid government-issued ID and recent proof of income (pay stubs, offer letter, or tax return). You can upload them securely during the application — they are only visible to Hometown administrators.

Tours unlock automatically after you submit a completed application and pay the $35 application fee. You'll be able to pick a date and time directly inside your applicant flow.

Move-in dates depend on the specific property and your approval timeline. We'll confirm an exact availability date with you after approval.

Yes. Payments are processed by Stripe, and uploaded documents are stored in a private, encrypted bucket only visible to Hometown Property Leasing administrators.

Yes. The application is broken into short sections and your progress is saved in your browser as you go, so you can step away and come back without losing what you typed.